Please note the following safety note:
Except for possible queries regarding a current online order, we will at no time and without asking the order number, we ask you to prescribe personal data – neither by phone nor by e-mail.
If you receive an e-mail from us whose authenticity you doubt, contact our customer service. We are happy to check the received e-mail.
Short overview of the most important e-mails during an order process:
Immediately after purchase, we will send you an e-mail confirming your order. A purchase contract is only with shipment of the ordered goods, about which we inform you by e-mail, concluded.
If we have handed over your package to the shipping partner, you will receive another e-mail. Depending on the shipping method, it takes about 2 to 7 working days from then on to receive your package.
As soon as your payment has been received, we will send you your confirmation by e-mail.
Confirmation of your return
After processing your return in our logistics center, you will receive a return confirmation via e-mail. Further information about the return can be found here.